Contact information
Have a question about your order, need help choosing the right model, or want to sort out a return? Send us an email and we will get back to you.
Contact Information
- Company: JAMALDAWON LLC (Lidpal)
- Address: 1955 Ulster St, Denver, CO 80220, United States
- Email: support@lidpal.com
- Response time: We aim to respond within 1 to 2 business days. Weekend emails are answered on the next business day.
- Service area: United States only
To help us respond faster, please include
- Your order number, if your question is about an existing order
- The product name or model you are asking about
- A brief description of the issue or question
- Photos if you are reporting a product issue — this helps us resolve things more quickly
Common questions
Not sure which model to buy? See our full product lineup — each product page lists torque, RPM, battery specs, and what the tool is best suited for.
Need to return something? Read our 30-day return policy for instructions, then email us to start the process.
Shipping question? See our shipping policy for delivery timelines and free shipping threshold.
Warranty claim? See our warranty policy for coverage details, then email us with your order number and a description of the issue.