Privacy policy

When you shop with Lidpal, you trust us with your personal information. This policy explains what we collect, why we collect it, and how we use it — in plain language.

Last updated: April 2026

This privacy policy applies to purchases made on lidpal.com and is governed by the laws of the United States. We sell and ship within the United States only.

1. What Information We Collect

When you place an order, we collect the information needed to process and deliver it:

  • Name and shipping address
  • Email address
  • Payment information — processed securely through PayPal on their PCI-DSS compliant infrastructure. We never see or store your card number or bank details.
  • Order details and transaction history

When you browse our website, we automatically receive basic technical data including your IP address, browser type, and the pages you visit. This helps us understand how people use our site and where we can improve.

When you contact us, we keep a record of your messages so we can follow up and resolve your issue properly.

The primary purpose of this website is to sell cordless ratchet wrench kits. We collect personal information only to the extent necessary to fulfill your order and provide customer support — not to build profiles or sell data.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your order
  • Send order confirmation and shipping updates
  • Respond to your questions or support requests
  • Improve our website and product listings based on browsing patterns
  • Send occasional emails about new products or promotions, if you have opted in

We do not sell your personal information to third parties. We do not use your data for purposes unrelated to your shopping experience without your consent. We do not use your personal information or images for advertising without your explicit consent.

3. Payment Security

All payment pages on lidpal.com are protected by SSL (HTTPS) encryption. When you check out, you are directed to PayPal's secure payment page. We never receive, see, or store your credit card number or bank details on our servers.

PayPal processes all payments using PCI-DSS compliant infrastructure. You can read PayPal's privacy policy at paypal.com/privacy.

4. Email Communications

If you subscribe to our email list, we may send you updates about new products, guides, and promotions. Every marketing email includes an unsubscribe link. You can opt out at any time and we will stop sending within one business day.

Transactional emails — order confirmations, shipping notifications, support replies — are sent regardless of marketing preferences, because they are part of fulfilling your order.

5. How We Share Your Information

We share your information only when necessary to complete your order or operate our website:

  • Shopify hosts our online store and processes order data on our behalf. Your data is stored on Shopify's secure servers. You can read Shopify's privacy policy at shopify.com/legal/privacy.
  • PayPal processes all payments. When you check out, you are directed to PayPal's secure payment page. We never receive or store your card or bank details.
  • Shipping carriers receive your name and delivery address to fulfill your order.

We do not share your information with advertisers, data brokers, or any third party for their own marketing purposes.

6. Cookies

Our website uses cookies to make your shopping experience work properly. These include:

  • Session cookies — keep your cart intact while you browse
  • Analytics cookies — help us understand which pages are most useful (no personally identifiable data)
  • Shopify platform cookies — required for the store to function

You can disable cookies in your browser settings. Some features — like the shopping cart — may not work correctly if cookies are turned off.

7. Data Security

We take reasonable steps to protect your information. Our website runs on HTTPS (SSL encryption). Payments are handled by PayPal using PCI-DSS compliant infrastructure. We do not store payment card information on our servers.

No method of transmission over the internet is completely secure, but we follow current industry standards to protect your data.

8. Data Retention

We retain order and customer information for as long as necessary to fulfill orders, handle returns or warranty claims, and comply with applicable legal requirements. If you would like your data deleted, contact us and we will handle it promptly.

9. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, email us at support@lidpal.com.

10. Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

If we make meaningful changes to this privacy policy, we will update the date at the top of this page. For significant changes, we will notify customers by email where we are able to.

We encourage you to review this page occasionally to stay informed.

Questions or Concerns

If you have any questions about how we handle your data, we are happy to talk through it.

Email: support@lidpal.com

We aim to respond within 1 to 2 business days. Weekend emails are answered on the next business day.

JAMALDAWON LLC — 1955 Ulster St, Denver, CO 80220, United States